Terms of Service

Last updated: 19 August 2026

1. Who we are and agreement to these terms

Rentrar ("Rentrar", "we", "us") is the trading name of RENTRAR DATAWAREHOUSE ENTERPRISE, registration no. 202603190496 (003871935-W), a business registered in Malaysia. These Terms of Service (the "Terms") govern your access to and use of the Rentrar website, map, data layers, and related services (the "Service"). By creating an account, subscribing, or using the Service, you agree to be bound by these Terms and our Privacy Policy and Refund Policy, which are incorporated by reference. If you access any part of the Service without an account, you likewise agree to these Terms by continuing to use it, and in particular Sections 6, 7, 11, 12, 16, 18, 19, and 20 apply to all access to the Service, with or without an account. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract to use the Service. If you use the Service on behalf of a company or other entity, you represent that you are authorised to bind that entity, and "you" includes that entity.

The Service is offered from Malaysia and is not directed at, or offered to, consumers located in the European Union, the European Economic Area, or the United Kingdom. You also represent that you are not located in, or a resident of, any country or territory subject to comprehensive sanctions, and that you are not named on any applicable sanctions list.

3. The Service — informational only

• The Service displays rental market data compiled from a range of sources, including but not limited to publicly available listing information; information provided directly by real estate agents, agencies, landlords, and property managers; interviews and conversations with market participants; field visits and on-site surveys carried out by us or on our behalf; licensed or partner data feeds; publicly available government, planning, and transport data; and corrections submitted by users. Figures shown are statistical estimates of asking rents derived from those sources. They are not transacted rents, valuations, appraisals, offers, or financial, investment, tax, or legal advice, and no fiduciary or advisory relationship is created by your use of the Service.
• Estimates describe a market, not a person. Nothing on the Service is a statement of fact about, or a comment on the conduct, competence, honesty, or creditworthiness of, any identified agent, agency, landlord, developer, or other business, and none of it should be read as one. Estimates are produced by automated statistical methods from incomplete data, will differ from any individual property's actual rent, and are published as our honest assessment of the market at the time of publication.
• We check parts of the data, including by direct enquiry with agents and landlords and by field visits, but we do not and cannot verify every figure, and we do not warrant the accuracy, completeness, or currency of the underlying data. You must independently verify any information before relying on it for any decision, including renting, letting, buying, selling, or investing.
• Access is tiered. Anonymous visitors see rental prices in a limited preview area only; a free account adds further map layers while rental prices remain limited to that preview area; the Pro subscription unlocks the features described on our pricing page for as long as the subscription remains active. What each tier includes — including coverage, area and layers — may change over time under Section 10.

4. Accounts

Sign-in is provided via Google. You are responsible for maintaining the security of your Google account and for all activity under your Rentrar account. Notify us promptly of any unauthorised use. You may request deletion of your account at any time by contacting us. We may delete free accounts that have been inactive for more than 12 months, after notice to your account email address.

One account, one person. An account is personal to the individual who opened it and may not be shared, sold, or transferred. In particular, you must not share your sign-in credentials or an authenticated session, let colleagues, clients, family, or anyone else use the Service through your account, or use a single account to serve a team, agency, office, or other group. Where more than one person needs access, each person needs their own subscription.

Sharing an account is a material breach of these Terms, and the advance warning described in Section 14 for a curable breach does not apply to it. In deciding whether an account is being shared we may rely on our access records, including concurrent or overlapping sessions, the number and variety of devices and browsers used, the spread of IP addresses and locations, and use inconsistent with a single person, and we may ask you to confirm who is using the account. Where we reasonably conclude that an account has been shared, we may, at our option, suspend or terminate it without refund, require you to pay for the additional subscriptions the actual use required for the period concerned at our then-current prices, or both.

5. Subscriptions and billing

• Your purchase is made from us. Payments are processed by Stripe, our payment processor, which handles checkout, payment collection, and receipts on our behalf. Your payment details are provided directly to Stripe and are subject to its terms. Prices and any applicable taxes are shown at checkout.
• The 1-Month Launch Pass is a one-off purchase, not a subscription: it is charged once, gives one month of access from purchase, and does not renew. It is a limited-time launch offer and may be withdrawn or changed at any time; once it ends, the subscription plans shown on our pricing page are the plans available.
• Subscriptions renew automatically at the end of each billing period and your payment method is charged at the then-current price, until cancelled. You may cancel at any time from your account menu; cancellation takes effect at the end of the current paid period, and you retain access until then.
• We may change subscription prices. Price changes do not affect a period you have already paid for; we will give you at least 30 days' notice (by email or in-product) before a changed price applies to a renewal, and you may cancel before it takes effect.
• If you upgrade or downgrade your plan, the change and any proration are handled through the Stripe checkout or billing portal at the time of the change.
• Obvious pricing errors displayed on our site or at checkout are not binding. If a subscription is purchased at a clearly erroneous price, we may cancel it and refund the amount paid.
• Refunds are handled as described in our Refund Policy.
• If a payment is reversed, disputed, or charged back, we may immediately suspend the paid features it relates to while the matter is resolved. If a dispute or chargeback is raised in bad faith — for example, for a service you in fact used and that operated materially as described — you agree to reimburse us the reversed amount, any processor or bank fees we incur, and our reasonable administration costs, and we may require payment before restoring access. We may set off any amount you owe us under these Terms against any refund otherwise payable to you.

6. Acceptable use

You must not, and must not permit or assist anyone else to:

• scrape, crawl, harvest, bulk-download, cache, or systematically extract data from the Service, whether manually or by automated means (including scripts, bots, crawlers, headless browsers, or AI agents), and whether or not the data is publicly viewable;
• access or attempt to access the internal APIs, data endpoints, or tile and data files that serve the Service other than through the pages and interfaces we provide; these endpoints are not a public API and no licence to call them directly is granted;
• resell, sublicense, redistribute, publish, or otherwise make the data available to third parties, or use it to build or train a competing product, dataset, or model;
• use the Service or any data obtained from it to train, fine-tune, or provide retrieval context for any machine-learning or artificial intelligence model;
• misrepresent your identity or origin to evade our technical measures, including by rotating IP addresses, using proxies for that purpose, spoofing user agents or device fingerprints, or forging request headers;
• attempt to reconstruct, deanonymise, or reverse-engineer individual listings, persons, or source records from aggregated data;
• circumvent, disable, or interfere with access controls, free-tier limits, rate limits, or billing;
• create or maintain more than one free account per person, or use multiple accounts to evade free-tier limits, or create a new account to evade a suspension, termination, or block we have applied;
• share your account, your sign-in credentials, or an authenticated session with anyone else, or use one account to give a team, agency, or other group access to the Service (see Section 4);
• probe, disrupt, or overload the Service or its infrastructure, or access it by any means other than the interfaces we provide;
• access or use the Service, or permit it to be accessed or used, on behalf of or for the benefit of a competing or prospective competing product, dataset, or data service, including for benchmarking or competitive analysis, without our prior written consent;
• publish or communicate to any third party a benchmark, comparison, or evaluation of the Service, or of its coverage, accuracy, or performance, that is based on access obtained in breach of these Terms;
• submit, or cause to be submitted, data, corrections, reports, or listing information that you know or ought reasonably to know is false, misleading, or intended to distort what the Service publishes;
• make, or procure the making of, a complaint, takedown notice, chargeback, or report to a payment processor, hosting provider, app store, or advertising platform in bad faith or on grounds you know to be false;
• use the Service in violation of applicable law.

We may monitor use of the Service for security and compliance, may apply technical rate limits, and may suspend or terminate accounts engaged in the conduct above (see Section 14). Our technical measures — including robots.txt directives, rate limits, bot detection, free-tier limits, and IP or account blocks — are an express denial of authorisation to access the Service by the means they restrict. Any access in breach of this Section 6 is unauthorised access to, and unauthorised use of, our systems and data, including for the purposes of the Computer Crimes Act 1997 (Malaysia) and equivalent laws elsewhere.

You acknowledge that a breach of this Section 6 would cause us harm that damages alone cannot adequately remedy, and that we are entitled to injunctive or other equitable relief, without any requirement to post security, in addition to every other remedy available to us; all remedies are cumulative. If you extract, retain, or republish data in breach of this Section, you agree to pay us, as a genuine pre-estimate of our loss and not as a penalty, liquidated damages of RM10 per data record extracted, retained, or republished, subject to a minimum of RM10,000, without limiting our right to prove and recover greater actual loss. The parties agree that this sum is a reasonable pre-estimate of our loss, having regard to the cost of compiling and verifying the data and the harm unauthorised use causes to it. If a court holds any part of it to exceed reasonable compensation under section 75 of the Contracts Act 1950, it applies at the highest amount the court holds to be reasonable and the rest of this Section stays in force. On any termination for breach of this Section, your licence under Section 7 ends immediately and you must permanently delete all data obtained from the Service and confirm deletion in writing on request.

7. Intellectual property and your licence

The Service — including its software, design, branding, and the compilation, selection, arrangement, and presentation of data — is owned by us or our licensors and is protected by intellectual property laws. Subject to these Terms and payment of applicable fees, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own internal or personal purposes. No other rights are granted. You may share occasional screenshots of the map for non-commercial purposes with attribution to Rentrar; you may not share data tables, exports, or systematic reproductions of the data.

8. Feedback and submissions

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or compensation.

If you submit a correction, a missing building, listing information, or any other content to the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, reproduce, adapt, and incorporate it into the Service and our data. You confirm that you are entitled to submit it and that it is accurate to the best of your knowledge. We are not obliged to publish or keep any submission, and we may verify, edit, or remove it.

9. Third-party services and data sources

The Service depends on third parties, including Google (sign-in), Stripe (payments), map tile providers, analytics and error-monitoring providers, and hosting providers. Their services are governed by their own terms and privacy policies, and we are not responsible for them. We make no representation that any source described in Section 3 is error-free.

Part of compiling that data involves contacting real estate agents, agencies, landlords, and property managers to confirm listings and asking rents. Some of that contact is made by automated systems, including AI agents acting on our behalf. Those systems identify themselves as automated assistants acting for Rentrar, and anyone contacted may ask to deal with a person instead or ask not to be contacted again; our Privacy Policy explains how we handle the resulting data. We do not act for any agent, agency, landlord, or developer, and nothing on the Service implies that any of them endorses, sponsors, supplies, or has verified it.

Base map tiles and background map data are supplied by third parties and are subject to their own licences, including OpenStreetMap data under the Open Database Licence; the required attribution is displayed with the map. Those licences cover the base map only and grant you no rights in our rental data.

If you believe data displayed on the Service is inaccurate or infringes your rights, follow the procedure in Section 18.

10. Availability and changes to the Service

The Service is provided without any uptime guarantee or service-level commitment. We may modify, add, or remove features, coverage areas, or data layers, or suspend or discontinue the Service (in whole or in part) at any time. If we permanently discontinue a paid feature material to your subscription, your remedy is a pro-rata refund of the unused portion of the current paid period. We may also offer beta, preview, or experimental features, labelled as such; they are provided as-is, may change or be withdrawn at any time, and the refund remedy in this section does not apply to them.

11. Disclaimers

To the maximum extent permitted by law, the Service and all data are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. Nothing in these Terms excludes rights or guarantees that cannot be excluded under applicable law, including under the Malaysian Consumer Protection Act 1999.

12. Limitation of liability

To the maximum extent permitted by law: (a) we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to the Service, even if advised of the possibility; (b) we are not liable for decisions you make in reliance on data shown by the Service; and (c) our total aggregate liability arising out of or relating to the Service is limited to the greater of the amounts you paid us in the 12 months preceding the claim and RM100. These limits do not apply to liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

13. Indemnity

You will indemnify us against claims, losses, and reasonable costs (including legal fees) arising from your breach of Section 6 (Acceptable use), Section 7 (Intellectual property and your licence), or Section 19 (Confidentiality and non-public materials), from a notice or complaint you give in bad faith under Section 18, or from your unlawful use of the Service.

14. Suspension and termination

We may suspend or terminate your account immediately if you materially breach these Terms (including Section 6), if required by law, or in the event of payment fraud or chargebacks made in bad faith. Where the breach is curable and made in good faith, we will normally warn you first, except where the breach is the sharing of an account under Section 4. If we terminate your paid subscription other than for your breach, we will refund the unused portion of the current paid period. We may decline to provide the Service to anyone whose account was previously terminated for breach of these Terms. You may stop using the Service and delete your account at any time. Sections 6 (as it applies to data obtained from the Service), 7, 8, 11, 12, 13, 16, 17, 18, 19, and 20, together with any payment obligations accrued before termination, survive termination.

15. Changes to these Terms

We may update these Terms from time to time. For material changes we will give notice (by email or in-product) at least 14 days before they take effect. A change that materially reduces your rights under a paid subscription takes effect for you at your next renewal, not during a period you have already paid for. Continued use of the Service after the effective date constitutes acceptance; if you do not agree, cancel your subscription and stop using the Service before that date.

16. Governing law and disputes

These Terms are governed by the laws of Malaysia. The courts of Kuala Lumpur, Malaysia have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, except that either party may seek injunctive relief in any competent court. Nothing in this section deprives you of the protection of mandatory consumer laws of your country of residence.

Before starting proceedings, the party with the complaint must send the other written notice describing it and allow 30 days to resolve it; for a complaint about anything shown on the Service, that notice is the one described in Section 18. This does not prevent either party from seeking urgent injunctive relief, or you from making a genuine complaint to a regulator.

If we take action to enforce these Terms and succeed, you will pay our reasonable costs of doing so, including legal fees, to the extent permitted by law.

17. General

• Entire agreement. These Terms, the Privacy Policy, and the Refund Policy are the entire agreement between you and us regarding the Service.
• No reliance. You confirm that you have not relied on any statement, promise, or representation about the Service that is not set out in these Terms. Nothing in this clause limits liability for fraud or fraudulent misrepresentation.
• No partnership. These Terms do not create a partnership, joint venture, employment, or agency relationship between you and us.
• Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the rest remains in effect.
• Waiver. A failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.
• Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control.
• Notices. We may give you notices at the email address on your account; they are deemed received when sent. Legal notices to us should be sent to [email protected].
• No third-party beneficiaries. These Terms do not confer any rights on anyone other than you and us.
• Time limit on claims. To the extent permitted by law, any claim arising out of or relating to the Service must be brought within 12 months after the cause of action accrues.
• Individual claims. To the extent permitted by law, claims against us must be brought in your individual capacity and not as part of any class, collective, or representative proceeding.
• Language. These Terms are drafted in English. Any translation is provided for convenience only, and the English version prevails to the extent permitted by law.

18. Reporting inaccurate or infringing content

If you believe something on the Service is inaccurate, or infringes your intellectual property or other rights, email [email protected] with: your name and contact details; the exact page or data point concerned; what is wrong with it, or the right you say is infringed and the basis of your claim; the correct information and any supporting evidence; and a statement that what you have told us is accurate and given in good faith. We aim to acknowledge within 5 business days and to review promptly. Where a claim is substantiated we will correct, update, annotate, or remove the item, or exclude the property or contact concerned from the Service. Doing so is not an admission of liability.

This procedure is the agreed first step for any complaint about the accuracy of, or rights in, anything shown on the Service, and you agree to use it before starting proceedings, except where urgent injunctive relief is genuinely necessary. A notice given in bad faith, or containing a statement the sender knows to be false, is a breach of these Terms, and the sender is liable for the reasonable costs (including legal fees) we incur in dealing with it.

19. Confidentiality and non-public materials

Parts of the Service that are not publicly visible — including our internal APIs and their responses, tile and data endpoints, unreleased or beta features, any pricing offered to you outside our published price list, and our data-collection methods, sources, coverage, and the way estimates are derived — are our confidential information and trade secrets. You must keep them confidential, must not disclose or publish them, and must use them only as these Terms permit. This obligation continues after your use of the Service ends, for as long as the information stays confidential. It does not apply to information that is or becomes public through no act of yours, that you already lawfully held, or that you must disclose by law or court order — and in that last case you agree to give us prompt notice where you are lawfully able to.

20. Competitors, benchmarking, and bad-faith conduct

We may refuse, condition, suspend, or terminate access where we reasonably believe an account is held or used by or for a competing or prospective competing product, dataset, or data service, or is being used for conduct prohibited by Section 6. Where we do so and you hold a paid subscription, our liability is limited to refunding the unused portion of the current paid period.

You agree that our server, access, billing, and analytics logs, and the corresponding records of our providers, are admissible and are sufficient evidence of the access, requests, volumes, and account activity they record. Where the Service is accessed through a company, employee, agent, contractor, or automated system acting for you, you are responsible for its acts and omissions as if they were your own, and these Terms bind the person or entity on whose behalf the access is made.

Nothing in these Terms prevents you from making a genuine complaint to a regulator or a court, from exercising any right under Malaysian law that cannot be excluded by agreement, or from expressing an honest opinion about the Service.

21. Contact

RENTRAR DATAWAREHOUSE ENTERPRISE
202603190496 (003871935-W)
[email protected]